What is an FTP snapshot?

An FTP snapshot is a read-only image of your FTP data, taken during specific time intervals. Snapshots are taken at the top of the current hour and go back 32 hours.

1. Login to your FTP program
2. Navigate to the FTP path of the file(s) / folder(s) you want to attempt to recover
3. Add “/.snapshot” (no quotes) to the end of the FTP path within your FTP application. This will allow you the opportunity to view the snapshots for the site.

NOTE: Retrieving data from FTP Snapshots is an emergency-recovery method, and is not intended to be used for general backup purposes. We strongly recommend that you utilize your own backup process.