What information needs to be entered into a FTP or web design program in order to upload files?

Our hosting features SFTP (Secure FTP) which is more secure than FTP by encrypting your connection to the server.

server/hostname: This address was sent in your account welcome email. It is also located in your control panel under Websites > FTP > Primary FTP Server.
username: Control Panel Username
password: Control Panel Password
remote directory: /www.example.com/web/content/ (replace “example.com” with your actual domain name)
port: 22