My FTP program is having some problems connecting to the server, how do you troubleshoot this?

1. Make sure that you have entered all the proper FTP configuration information for your website. This was provided in the account information email that we sent to you when a new hosting account was created for your domain. It can also be located in your cloud control panel.
2. Double check that your FTP program is set to access port number 21 or 22.
3. Verify that you currently have a connection to the internet and that your ISP is not having any problems.
4. If you are behind a firewall, make sure that it is not configured to block access to port 21 or port 22 on outbound connections. Also, you could try enabling “passive mode” on your FTP program since some firewalls require this when using FTP.
5. If you have a slow connection (ie dial-up), try increasing the time-out value setting in your FTP program. For instance if the default is 60:00, try changing it to 120:00. This is a common issue with Dreamweaver and this fix often solves the problem.
6. If you are running a BitTorrent program, you need to pause it or turn it off. BitTorrent programs require a massive amount of your internet connection’s uploading/downloading resources to run. Running a BitTorrent program while trying to FTP will cause extremely slow and almost non-existent upload/download times.