Laughing Squid performs all maintenance and management of servers.
Update Core WordPress CMS
Laughing Squid updates WordPress Core when a stable release is made available.
Managed WordPress plans do daily backups at approximately 2:30 AM UTC. Customers can use third party tools, such as Jetpack, to backup their sites automatically. In addition they can leverage Rackspace Cloud Files or Amazon Web Services to acquire the same daily copy.
Laughing Squid monitors server performance 24/7.
The customer can use third party tools, such as Jetpack or Uptime Robot, to monitor site availability.
The customer can use third party tools, such as GT Metrix or tools.pingdom, to monitor site performance.
The customer will install their own plugins/themes and manage their settings.
The customer should update all plugins/themes, other than Jetpack and Akismet which we will manage.
Laughing Squid will review error logs and provide you with information to help troubleshoot problems on your site.
Customizing – Themes, Plugins, Etc. (Settings)
The customer will be responsible for making modifications to plugins, themes and any Core settings.
Ticket Based Support
Laughing Squid will provide ticket-based support during normal business hours.
Laughing Squid will provide chat-based support, whenever possible, during normal business hours.
Laughing Squid will not provide phone-based support.
Basic Code Modification
The customer will be responsible for making code modifications.
|ionCube||Sorry not allowed|
|ZendGuard Loader||Sorry not allowed|
|Database per Site||1||Housed on our Servers Only, no remote access|
|Streaming Video||Yes* – 3rd party||Via Jetpack or 3rd party (YouTube, Vimeo, Etc)|
|Plugins – Managed by Pressable||Yes||Akismet, Jetpack|
|Themes – Managed by Pressable||Yes||Twenty-Sixteen, Twenty-Seventeen|
|Non-WordPress PHP Applications/Frameworks||Not Supported|