The Managed WordPress platform currently supports PHP version 7.x/8.x and automatically handles keeping PHP up-to-date. You can see the current version by clicking here. PHP versions less than 7.x (5.5, 5.6) are not installed or supported. Here's more info.
ionCube, ZendGuard Loader
The Managed WordPress platform at this time does not support or install the ionCube or ZendGuard Loader extensions.
Managed WordPress sites allow traffic over TCP ports 80 and 443 as well as support for uploading of files via TCP port 22 (SFTP). We do not support and will not add custom firewall rules to allow inbound traffic to your site or your site’s database/database server(s).
Managed WordPress sites allow outbound traffic to the following protocols and ports:
- TCP ports 465, 587 (SMTP)
- TCP ports 110, 995 (POP3)
- TCP ports 143, 993 (IMAP)
- TCP ports 80, 443 (HTTP, HTTPS)
All other outbound traffic is rejected and logged.
Each Managed WordPress site comes pre-configured with one (1) database for use with that site. We do not support creating additional databases, connecting one site to another database, or external access to any given site’s database.
The Managed WordPress platform does not provide support for transcoding or streaming video assets uploaded to a site’s Media Library. We recommend using other services specifically geared towards video upload and streaming such as, but not limited to: YouTube, Vimeo, VideoPress.
Expiry Headers and .htaccess Configuration Files
The Managed WordPress platform uses NGINX and PHP-FPM to handle requests and render page content for a given site. As such, and without the use of Apache, an ‘.htaccess’ file has no effect on the site or its settings.
Expiry headers are not set by default, and we are unable to modify the NGINX configuration file to include them. However, you can enable “Production” mode on a site with an active domain (i.e. not staging URL), which will enable server-side caching and set expiry headers for all static resources on your site that are served from our CDN.
NGINX Configuration Files
The NGINX configuration files used for all of the sites hosted on the Managed WordPress platform are set. As such, the ability to edit or customize (either directly or through a support request) the configurations is not supported.
If you wish to add redirects to your site, the Safe Redirect Manager plugin (or similar) can be used.
Due to the structure of how the Managed WordPress platform is setup, users will not see or have access to create or modify “Managed WordPress” files or “Managed Themes & Plugins” files (see below) upon establishing an SFTP connection to their site.
WordPress Version and Core Files
The platform manages the version of WordPress installed for each site and always keeps the version up-to-date with the latest stable release found on WordPress.org. The ability to make direct modifications to WordPress core files or to install and use a prior release of WordPress are not supported.
Managed Themes & Plugins
In addition to WordPress core, the following plugins are installed and managed on each site:
In select instances, the WooCommerce plugin is installed and managed. The following themes are also installed and managed on each site:
In select instances, the Storefront theme is installed and managed.
WordPress Multisite with “sub-folder” setups are supported while “sub-domain” setups are not. More info
Non-WordPress PHP Applications/Frameworks
The Managed WordPress platform does not provide support for non-WordPress PHP based applications and frameworks. While nothing on the platform prohibits the execution of these applications, their functionality should be considered “as-is”. If we detect that a non-WordPress PHP based application/framework is causing resource strain, we’ll ask the site owner to remove the application from within their site.
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