How do you update account information and credit card?

In order to change your existing credit billing information, you will need access to a billing invoice. If you do not have a billing invoice for reference, please submit a support ticket through the Help Desk and we will email one to your primary billing contact email address. When you are ready, here are the instructions:

• Click on the secure link in any invoice email to view the invoice; credit card details will be below the invoice on a computer screen.
• Click "Update Credit Card" and enter the new information, being sure to click "Save" to save the new card for future invoices.

Alternatively, you can provide the last 4 digits of the credit card currently on file to authorize the removal of that card on our end, and then when the next invoice is sent you can enter the new card information to pay the invoice and click "Save" to save it for future auto-billing.

If billing information has been removed/deleted from the account:

• When you receive your next recurring billing invoice, click on the "View and Pay Invoice" button in the email.
• Under the Recurring Payment section, enter the new credit card information.
• To automate future monthly payments, make sure the "Pay Future Invoices Automatically" toggle is set to "On", and check "Save This Credit Card" box before clicking on "Pay".
• A confirmation page will appear and the payment will start processing and the card will be automatically billed going forward.

NOTE: If there are any overdue invoices on your billing account, these will need to be paid manually. Updating your credit billing information WILL NOT resolve outstanding bills. You can submit a ticket to the Help Desk and we can send you a direct link to them.