Account billing information is changed/updated through our online billing system, Freshbooks.
The quickest way to access Freshbooks is to click the link on one of your hosting invoices, and then click “Profile“. When you have completed updating your account information, click “Save“. If you do not have an invoice, please submit a support ticket through and we will email one to your primary email address.
NOTE: If there are any overdue invoices on your billing account, these will need to be paid manually. Updating your credit billing information WILL NOT resolve outstanding bills. Manual payment is done by clicking on the invoice, then “Pay online” and entering the requested information. We have a video tutorial that shows more about using Freshbooks and performing manual payments.